Our Support Service

We take great pride in providing prompt support whenever required by our clients so queries are handled directly by members of the AVATAR team, who have personal experience of developing, implementing and supporting the AVATAR system.

Our agreements with clients specify how we will provide them with technical advice by telephone, email, facsimile transmission or mail or on site as may be reasonably necessary to resolve any difficulties and queries they have in using the current AVATAR release.

We undertake to use all reasonable endeavours to ensure that there is a dedicated support line available to respond to client requests and inquiries during agreed working hours. We also aim to respond to such requests and inquiries by giving the appropriate advice and carrying out any necessary work as soon as reasonably practicable, or in line with a defined Service Level Agreement. Additional support can be provided on request.